Janice Feels Uncomfortable Working Late Hours in Office Every Day

question 36

Multiple Choice

Janice feels uncomfortable working late hours in office every day.She decides to discuss the matter with her boss, Merwyn.Being a recent hire, she is hesitant and nervous to complain so early in her tenure.As she begins to speak, Merwyn notices anxiety and discomfort in her facial expression and body language.Using reflective listening, in response to Janice's concerns, Merwyn should first:

• A)​paraphrase Janice's expressed concerns.
• B)​clarify Janice's implicit thoughts and feelings.
• C)​reflect Janice's core feelings.
• D)​make affirming contact with Janice.

Comprehend the rationale behind interactive learning methods in health education.

Understand the principles and importance of client autonomy in selecting care providers.

Recognize the financial challenges healthcare institutions face with reduced reimbursements and the impact on service delivery.

Comprehend the purpose and benefits of case management from a client's perspective.

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Definitions:

Private Thought Processes

Private thought processes refer to the internal, mental activities individuals engage in, such as reasoning, reflecting, and planning, which are not observable by others.

Skinner

Refers to B.F. Skinner, a renowned psychologist best known for his work in behaviorism and the development of the theory of operant conditioning.

Conditioned Stimuli

A previously neutral stimulus that, after becoming associated with an unconditioned stimulus, elicits a conditioned response.

Latent Learning

The subconscious retention of information without immediate or apparent reinforcement or application, which can later be demonstrated when needed.