Robert, an Automobile Engineer, Detects a Strange Noise Emanating from the Engine

question 69

Multiple Choice

Robert, an automobile engineer, detects a strange noise emanating from the engine of his car. As he is an expert mechanic, he diagnosed that the car required a new fan belt. Which of the following stages of the consumer decision-making process is represented in this scenario?

• A)External search
• B)Post purchase evaluation
• C)Problem recognition
• D)Purchase decision
• E)Alternative evaluation

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Definitions:

Overseer

An individual responsible for supervising and directing workers, especially in agricultural settings or on plantations.

United States

A federal republic located primarily in North America, consisting of 50 states, a federal district, five major self-governing territories, and various possessions.

Japan

An island nation in East Asia known for its rich history, technological advancements, and unique culture.

Yalta Conference

A meeting held in February 1945 between the heads of government of the United States, the United Kingdom, and the Soviet Union to discuss the postwar reorganization of Europe following World War II.