Which of the Following Differentiates a Functional Consequence from a Psychosocial

question 17

Multiple Choice

Which of the following differentiates a functional consequence from a psychosocial consequence?

• A)Functional consequences are concrete outcomes of a product, whereas psychosocial consequences are abstract outcomes.
• B)Psychosocial consequences are directly experienced by a customer, whereas functional consequences are not.
• C)Functional consequences are intangible, whereas psychosocial consequences are tangible outcomes.
• D)Psychosocial consequences are bundles of product attributes, whereas functional consequences are bundles of service attributes.
• E)Functional consequences deal with how a product makes you feel, whereas psychosocial consequences deal with tangible, concrete outcomes.

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Definitions:

Symbol

A sign, shape, or object that is used to represent an idea, object, or relationship.

Flatness

The degree to which a surface adheres to a perfectly flat plane, with minimal deviation.

Surface Elements

The basic visual and tactile aspects of a physical surface, including texture, smoothness, and other topographical features.

Symbol

A hallmark, icon, or language that points to, mirrors, or is accepted as indicating a perception, material, or affinity.