An Erroneous Justification to Implement a Total Quality Management (TQM)program

question 94

Multiple Choice

An erroneous justification to implement a total quality management (TQM) program is that

• A)TQM aims at instilling enthusiasm and commitment to doing things right from the top to the bottom of the organization.
• B)TQM produces significant results very quickly, with very little benefit emerging after the first six months.
• C)TQM doctrine preaches that there's no such thing as "good enough" and that everyone has a responsibility to participate in continuous improvement.
• D)TQM if used effectively can result in a corporate culture bent on continuously improving the performance of every task and every value chain activity.
• E)TQM emphasizes continuous improvement in all phases of operations, 100 percent accuracy in performing tasks, involvement and empowerment of employees at all levels, team-based work design, benchmarking, and total customer satisfaction.

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Definitions:

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