To Build a Total Quality Culture and Achieve Full Value

question 93

Multiple Choice

To build a total quality culture and achieve full value from the use of TQM or Six Sigma initiatives, managers can take such action steps as

• A)encouraging quality-supportive behaviors on the part of employees, while empowering employees to make changes to improve quality.
• B)requiring all employees to attend Six Sigma training programs and achieve "black belt" status.
• C)instituting greater centralization of decision making to help enforce strict compliance with quality control policies and procedures.
• D)dismissing employees that do not want to be part of an ambidextrous organization.
• E)using online systems to discover and disseminate any unethical actions by employees.

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Definitions:

Bloodstream

The flowing blood within the circulatory system of a body, delivering nutrients and oxygen to cells and removing waste products.

Lymph

A clear, colorless fluid that circulates through the lymphatic system, carrying cells that help fight infection and disease.

Barrett Esophagus

Barrett Esophagus is a condition in which the lining of the esophagus is damaged by stomach acid, leading to a change in the cells that can increase the risk of esophageal cancer.

Sodium Bicarbonate

A chemical compound, NaHCO3, used medically as an antacid and in baking as a leavening agent.