Processes That Require High Levels of Customer Interaction and Customization

question 2

Multiple Choice

Processes that require high levels of customer interaction and customization ______.

• A)experience little variability
• B)are exemplified by professional services (e.g.,a lawyer's services)
• C)are usually cheap
• D)benefit from economies of scale

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Definitions:

Organizational Power

The capacity or ability of members within an organization to influence others, shape decisions, and command resources.

Fordist Ideology

The set of principles associated with mass production and consumption characteristic of Henry Ford's assembly line methods, emphasizing efficiency and standardization.

Tracking Devices

Electronic or digital tools used to monitor the location or movement of objects or individuals for various purposes.

Information Technologies

The various tools, systems, and devices for creating, storing, sharing, and managing information, fundamental to digital communication and business operations.