To Reduce the Variability of Its Output and Improve Its

question 6

Multiple Choice

To reduce the variability of its output and improve its productivity,a service firm might ______.

• A)decrease the degree of customer interaction
• B)increase the degree of customization it provides
• C)switch to a different product
• D)switch to a different market

---

Definitions:

Recurrent

Occurring repeatedly or periodically.

Intrusive Thoughts

Unwanted, involuntary thoughts, images, or ideas that can be distressing or disturbing.

Panic Attacks

Sudden episodes of intense fear or anxiety that trigger severe physical reactions when there is no real danger or apparent cause.

Aftermath

The consequences or effects that follow a significant event or disaster.