Organizations with Positive Images for Performing Exceptional Service to Customers

question 109

True/False

Organizations with positive images for performing exceptional service to customers are usually friendly places to work, as well.

---

Definitions:

Economic Profit

The difference between total revenue and total costs, including both explicit and opportunity costs.

Investment Return

The gain or loss on an investment over a specified period, usually expressed as a percentage of the investment's cost.

Capital Income

Income earned on savings that have been put to use through financial capital markets.

Dividends

Payments made by a corporation to its shareholder members, typically from profits.