In a Bureaucratic Organization

question 93

Multiple Choice

In a bureaucratic organization

• A) departments communicate with each other on a regular basis.
• B) employees follow strict rules and regulations.
• C) customer satisfaction is the number one priority.
• D) first-line workers are empowered to respond to the needs of customers.

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Definitions:

Implicit Memories

Memories that are not consciously recalled but affect behavior and knowledge, such as skills and tasks learned through repetition.

Implicit Memory

A type of memory that enables us to perform tasks without conscious awareness of these previous experiences, such as procedural memory for skills.

Classically Conditioned

A learning process that occurs when two stimuli are repeatedly paired; a response that is at first elicited by the second stimulus is eventually elicited by the first stimulus alone.

Skills

The abilities and expertise acquired through training or experience that enable a person to perform a specific task or job.