Keith Was Put on Probation for a String of Customer

question 11

Multiple Choice

Keith was put on probation for a string of customer complaints about his poor service and professionalism. His supervisor was using ________ power.

• A) socialized
• B) coercive
• C) referent
• D) reward
• E) expert

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Definitions:

Cochlea

A snail-shaped, fluid-filled organ in the inner ear, containing the organ of Corti, where the receptors for hearing are located.

Middle Ear

The part of the ear between the eardrum and the oval window that amplifies sound waves and transmits them to the inner ear.

Sensory Adaptation

The reduction or disappearance of sensory responsiveness when stimulation is unchanging or repetitious.

Odor

A distinctive smell, especially an unpleasant one, perceived by the olfactory senses.