Evan Accidentally Quoted a Customer a Price for New Flooring

question 58

Multiple Choice

Evan accidentally quoted a customer a price for new flooring that was more than $1,000 less than the actual price. His manager had a choice of punishing Evan or providing him coaching and retraining on how to calculate the cost of flooring correctly. His manager chose to retrain Evan, using the control of

• A) feedforward.
• B) concurrent.
• C) feedback.
• D) evaluation.
• E) monitoring.

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Definitions:

Cross-cultural Differences

Variations in norms, values, practices, and behaviors across different societies or cultures.

Social Psychological Research

The scientific study focusing on how individuals think, influence, and relate to one another within a social context.

Social Facilitation

The tendency for people to perform tasks better or more efficiently in the presence of others.

Margin of Error

The degree of inaccuracy or the range within which the true value is expected to lie in statistical surveys, reflecting the confidence in the results.