Bob,a Union Worker,has Been Having Trouble at Work with His

question 8

Multiple Choice

Bob,a union worker,has been having trouble at work with his boss,whom he believes has been treating him unfairly.He decides to formally lodge a complaint against his boss with the union so that the union members can present his complaint to another management representative in the company.This is known as _____.

• A)bullying
• B)negotiation
• C)a complaint
• D)a grievance

---

Definitions:

Competitive Advantage

A strategic advantage one company has over its industry competitors, allowing it to generate greater sales or margins and/or retain more customers.

Competitive Edge

An advantage that a company has over its competitors, allowing it to generate greater sales or margins and/or retain more customers.

Competitive Power

The ability of a company or nation to produce goods and services that meet the quality standards of the local and global markets at prices that are competitive and provide adequate returns on the resources employed.

Benchmarking

The act of evaluating one's business operations and performance indicators against the top standards or optimal practices observed in the sector or across different industries.