The Nature of the Service Act Depends on to Whom

question 62

Multiple Choice

The nature of the service act depends on to whom or to what the service is directed and the degree of "tangibility" of the service provided. An example of a tangible service directed to the possessions of a customer would be ________.

• A) a stay in a hotel
• B) an investment advising session
• C) a fortune telling session
• D) a full-service car wash

Know basic techniques for shortening sentences to improve readability.

Define and identify a topic sentence within a paragraph.

Learn ways to avoid uneconomical wording for clearer business messages.

Enumerate major transitional devices that contribute to paragraph coherence.

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Definitions:

Role Conflict

Occurs when there are incompatible demands placed upon a person, causing stress and difficulty in satisfying multiple roles simultaneously.

Extreme Environments

Conditions that are significantly different from the norm, often challenging for survival or operation, such as deep sea, space, or desert locations.

Emotional Toxins

Negative emotional states or attitudes that can be harmful to one's mental health or interpersonal relationships.

Person-Environment Fit

The degree of congruence between an individual's personality, needs, and values and the demands, culture, and values of the workplace.