The Innovation of Moving from a "Country" Store Where the Proprietor

question 69

Multiple Choice

The innovation of moving from a "country" store where the proprietor fills the shopper's list with items from behind the counter to a self-service supermarket where the shopper fills a cart with items represents a move between which of the following pairs of competitive stages?

• A) From available-for-service to journeyman.
• B) From available-for-service to distinctive competence achieved.
• C) From journeyman to distinctive competence achieved.
• D) From distinctive competence achieved to world class service delivery.

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Definitions:

April

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A financial ratio that shows how much a company pays out in dividends each year relative to its stock price.