Which of the Following Is Not a Characteristic of a Production-Line

question 10

Multiple Choice

Which of the following is not a characteristic of a production-line approach to provide a service?

• A) Division of labor.
• B) Substitution of technology for people.
• C) Standardization of the process and service provided.
• D) High employee autonomy in task execution.

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Definitions:

Unbearable Anxiety

Intense feelings of worry, nervousness, or unease, often about an imminent event or something with an uncertain outcome, that is overwhelming and difficult to manage or endure.

Strict Ritual

Strict ritual involves a set of fixed actions and often formal ceremonies conducted regularly, typically for religious or cultural purposes.

Agoraphobia

An anxiety disorder characterized by an irrational fear of being in open or unfamiliar places, leading to avoidance of such situations.

Avoidance

Avoidance refers to a behavior aimed at preventing unpleasant experiences or outcomes.