Service Processes Can Be Classified According to Each of the Following

question 40

Multiple Choice

Service processes can be classified according to each of the following, except the ________.

• A) degree of customer satisfaction
• B) degree of customer contact
• C) object of the service activity defined as goods, information or people
• D) degree of divergence ranging from standard to customized service

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Definitions:

Conduct Research

The systematic investigation into and study of materials and sources in order to establish facts and reach new conclusions, typically used to gain a deeper understanding of a topic or to solve a problem.

Communism

First described by Karl Marx as a society in which the people, without regard to class, own all the nation’s resources.