Additional Case 8.1 Aysha, an HR Manager, Has Been Assigned the Task of the Task

question 116

Multiple Choice

Additional Case 8.1
Aysha, an HR manager, has been assigned the task of implementing a training and development program at her firm, Singer Enterprises. The firm has offices in New York, California, and India. Executives at the firm want to develop more innovative products and improve customer service. Singer employs 50 product development specialists and 200 customer service representatives.
Aysha must determine the fit between the current organizational culture at Singer and the firm's new mission and vision. After gathering the results of a needs assessment, Aysha will be responsible for implementing appropriate training programs. In an initial review, Aysha discovers that a large percentage of customer service errors stem from representatives who simply do not remember all the different pricing programs and policy changes. Aysha also learns that the firm's product development team is scattered throughout the firm's offices and that members rarely have face-to-face meetings.
-Refer to Additional Case 8.1.The questions being asked represent what level of needs assessment?

• A) Organizational
• B) Managerial
• C) Person
• D) Task

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Definitions:

Labor Services

The work performed by individuals for which they are compensated.

Inflation Rates

Inflation rates measure the rate at which the general level of prices for goods and services is rising, and subsequently, purchasing power is falling.

Four-Year Loan

This is a loan that has a term or maturity of four years from the date of initiation, requiring repayment over that time frame.

Interest Rate

The interest rate is the percentage charged on the total amount of borrowed money or paid on invested capital, reflecting the cost of borrowing or the return on investment.