An Article on Public Libraries Contained the Following Statement: "The

question 74

Multiple Choice

An article on public libraries contained the following statement: "The balanced scorecard helps organize and run the library according to a specific strategic plan,while demonstrating the library's value to the community as a whole." In which area of the balanced scorecard did the article advise librarians to ask,"How can the library continue to improve and create value?"

• A)the financial perspective  
• B)the policies and procedures perspective  
• C)the customer perspective  
• D)the innovation and learning perspective

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Definitions:

Bargaining Power of Buyers

The influence that customers have over a producing industry, often affecting pricing, quality, and terms of sale.

Degree of Rivalry

The extent and intensity of competition among businesses within the same industry.

Substitute Products

Goods or services that can be used in place of each other, offering consumers alternatives in their purchasing choices.

Degree of Rivalry

The extent of competition between firms in the same industry, influencing market dynamics and profitability.