Which of the Following Is a Way of Measuring Service

question 50

Multiple Choice

Which of the following is a way of measuring service quality that captures consumers' disconfirmation of service expectations?

• A) PAD
• B) SERVQUAL
• C) ATO measures
• D) AIO statements

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Definitions:

Opiate Drugs

Substances derived from the opium poppy, used medicinally for pain relief but associated with high potential for addiction and abuse.

Over-responsiveness

Excessive or exaggerated reaction to stimuli.

Benzodiazepines

A class of psychoactive drugs used primarily for treating anxiety, insomnia, and for the induction of anesthesia.

Xanax

A prescription medication used to treat anxiety and panic disorders, known generically as alprazolam.