Which of the Following Is a Way of Measuring Service

question 50

Multiple Choice

Which of the following is a way of measuring service quality that captures consumers' disconfirmation of service expectations?

• A) PAD
• B) SERVQUAL
• C) ATO measures
• D) AIO statements

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Definitions:

UCC

A complete legislative framework, the Uniform Commercial Code, oversees all commercial dealings within the United States.

Negotiate

The process of discussing terms to reach a mutual agreement in transactions, contracts, or disputes.

Implied Warranty

A legal assumption that the goods sold meet certain quality standards, including that they are fit for the standard purposes for which such goods are sold.

Express Warranty

A clearly stated promise or guarantee regarding the condition or performance of a product or service.