Which of the Following Can Be Thought of as the Overall

question 49

Multiple Choice

Which of the following can be thought of as the overall goodness or badness of a service provided?

• A) confirmation
• B) disconfirmation
• C) service quality
• D) servicscapes

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Definitions:

Cultural Differences

Variations in the practices, norms, and values among people from different societies or cultural backgrounds.

Deindividuation

A psychological state characterized by reduced self-awareness and decreased social identity, often leading to uninhibited and sometimes antisocial behavior.

Aggressive Drives

In psychoanalytic theory, the innate impulses or instincts that lead to aggressive behaviors and thoughts.

Social-psychological View

A perspective that examines how individual behavior and thought are influenced by social contexts, including group dynamics and social norms.