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Consumer expectations have three components: locus, control, and stability.
Organization Chart
A graphical representation depicting the structure of an organization, its departments, and employee hierarchy.
Formal Structure
A set of officially established rules and guidelines within an organization that dictates how it operates and how its members interact.
Functional Staff
Employees who specialize in certain areas or functions within an organization, such as finance, marketing, or human resources, providing expertise and supporting overall operations.
Technical Service
Support services focused on providing specialized assistance or expertise in specific technical areas, often related to products or infrastructure.
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