Which of the Following Is a Way of Measuring Service

question 50

Multiple Choice

Which of the following is a way of measuring service quality that captures consumers' disconfirmation of service expectations?

• A) PAD
• B) SERVQUAL
• C) ATO measures
• D) AIO statements

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Definitions:

Stratification

The hierarchical arrangement of individuals or groups in a society based on factors like wealth, power, and social status, leading to inequality in opportunities and rewards.

Social Hierarchy

A system of ranking individuals or groups in a society based on various factors such as wealth, power, or prestige.

Forbes’s Asia

A business magazine franchise focusing on Asia, offering analysis and insights related to business, finance, economics, and investment in the Asian region.

Social Stratification

The hierarchical arrangement of individuals in a society based on wealth, power, and social status.