In Which Situation Could a Business Be Most Vulnerable to Consumers

question 81

Multiple Choice

In which situation could a business be most vulnerable to consumers switching?

• A) high competitive intensity and low switching costs
• B) high competitive intensity and high switching costs
• C) low competitive intensity and high switching costs
• D) satisfied customers and low switching costs

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Definitions:

Organizational Rewards

Benefits, incentives, or recognitions provided by organizations to motivate and appreciate employees’ performances, efforts, or behaviors.

Relative Power

The amount of influence or control one entity or individual has in comparison to another within a given context.

Stakeholders

Individuals or groups who have an interest in the outcomes of a project, organization, or issue, as they may be directly or indirectly affected by it.

Emotional Blocks

Obstacles within a person's emotional processes that prevent them from achieving personal goals or fully engaging with life’s experiences.