What Is Customer Satisfaction

question 77

Multiple Choice

What is customer satisfaction?

• A)the relationship between benefits and the sacrifice necessary to obtain those benefits
• B)a good or service in terms of whether it has met customers' needs and expectations
• C)a customer who wants to purchase something
• D)the relationship between benefits and opportunity necessary to obtain those benefits

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Definitions:

Word 2010

A version of Microsoft Word, part of the Microsoft Office 2010 suite, offering enhanced features for document creation and editing.

Project Planning Tools

Software applications or methodologies designed to assist in organizing, managing, and tracking the progress of projects.

Scope

The extent or range of coverage, action, or influence; often defines the boundaries of a project, study, or discussion.

Track Changes

A feature in many word processors that records changes made to a document, allowing reviewers to see edits.