Which of the Following Best Describes Customer Relationship Management

question 124

Multiple Choice

Which of the following best describes customer relationship management?

• A)It involves linking all processes of a company from its customers through its suppliers.
• B)It tries to convince potential customers to buy, even if the seller knows that the customer and the product are mismatched.
• C)It is used more by sales-oriented firms than market-oriented firms.
• D)It is most extensively used by production-oriented firms.

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Definitions:

Legal Risk

The potential for financial losses or other negative consequences resulting from legal actions, non-compliance with laws, or failure to enforce contractual obligations.

Serious Incident

An event or situation that has a significant negative impact on the safety, security, or operation of an organization or community.

Search Firm

A specialized company engaged in the business of recruiting employees for organizations, typically focusing on middle to upper-level positions.

Recruiting

The process of attracting, identifying, and selecting suitable candidates for job vacancies.