In a CRM Environment, Which of the Following Is Defined

question 84

Multiple Choice

In a CRM environment, which of the following is defined as the informal process of collecting customer information through customer contacts and feedback on product performance?

• A)attitude adjustment
• B)organizational perception
• C)stimulus/response research
• D)learning

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Definitions:

Chip Dip

A variety of sauces or seasonings into which chips are dipped to enhance their flavor.

Substitute Goods

Products or services that can serve as replacements for each other; when the price of one increases, the demand for the alternative typically increases.

Birth Rate

The number of live births per thousand people in a population over a given period of time.

Demand Curve

A graph showing the relationship between the price of a good and the amount of it that consumers are willing to purchase at different prices.