Many People Would Like to Sell and Buy on EBay

question 108

Multiple Choice

Many people would like to sell and buy on eBay but are unsure how much to charge or pay. A company called Keen.com has set up a directory of specialists to whom you can address questions. Users can see the ratings given to each specialist by previous users before they contact that specialist. Which service component does Keen.com use to help its customers evaluate its service quality?

• A)empathy
• B)assurance
• C)tangibles
• D)flexibility

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Definitions:

Uninvolved

A style of parenting or interpersonal relationship characterized by minimal emotional involvement and interaction.

Respecting Rules

The act of acknowledging and adhering to established guidelines or standards governing behavior within a specific context.

Hispanic Parents

Refers to mothers and fathers from Hispanic or Latino backgrounds, highlighting the cultural, social, and linguistic influences on parenting styles and practices.

Inconsistent Feedback

Responses or critiques that vary widely and unpredictably, often causing confusion or a lack of clear direction.