Which of the Following Is the Cost of Quality Classification

question 52

Multiple Choice

Which of the following is the cost of quality classification for costs such as defects that pass through the system,such as customer warranty replacements,loss of customer or goodwill,handling complaints and product repair?

• A)Appraisal costs
• B)Prevention costs
• C)External failure costs
• D)Customer return cost
• E)Workmanship costs

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Definitions:

Skinner

Refers to B.F. Skinner, a renowned psychologist best known for his work in behaviorism and the development of the theory of operant conditioning.

Conditioned Stimuli

A previously neutral stimulus that, after becoming associated with an unconditioned stimulus, elicits a conditioned response.

Latent Learning

The subconscious retention of information without immediate or apparent reinforcement or application, which can later be demonstrated when needed.

Absence of Reinforcement

A condition in which a behavior is not followed by a reinforcing stimulus, potentially leading to the reduction or cessation of the behavior.