The Service Blueprint Makes a Distinction Between

question 68

Multiple Choice

The service blueprint makes a distinction between:

• A) High and low customer contact aspects of the service.
• B) Those parts of the service performed before payment from those performed after payment.
• C) Standardized elements of the service and those distinctive customized aspects of the service.
• D) Customers desiring good service and customers unconcerned with service quality.
• E) Low and high value-added aspects of the service.

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Definitions:

U.S. Exports

Goods and services produced in the United States and sold to other countries.

Aggregate Expenditure Line

A relationship tracing, for a given price level, spending at each level of income, or real GDP; the total of C + I + G + (X - M) at each level of income, or real GDP.

Marginal Propensity

The ratio of the change in consumption to the change in income, indicating how much consumption will change with a change in income.

Real GDP

The measure of a country's economic output adjusted for price changes, providing a more accurate reflection of an economy's size and growth.