In the Service-System Design Matrix, a Mail Contact Service Encounter

question 9

Multiple Choice

In the service-system design matrix, a mail contact service encounter is expected to have which of the following?

• A)High sales opportunity
• B)High degree of customer/server contact
• C)High production efficiency
• D)Low sales opportunity
• E)None of these

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Definitions:

Benefit Dinner

A social gathering aimed at raising funds for a cause or organization, where meals are served to attendees.

Question

A sentence or phrase designed to elicit information or prompt a response from someone.

She

"She" is a pronoun used to refer to a female person or animal.

Trustees

Individuals or members of a board given control or powers of administration of property in trust with a legal obligation to manage it solely for the beneficiary's benefit.