Diana Works Hard to Maintain Relationships with Her Customers

question 15

Multiple Choice

Diana works hard to maintain relationships with her customers.She knows ___________ is critical in this area of relationship selling.

• A)Follow-up
• B)Prospecting
• C)Closing
• D)Internal qualifying

Understand the business uses and non-uses of microblogging.

Know the internal and proprietary communications systems used by companies.

Identify and practice using components of a wiki, such as the Sandbox.

Understand the role and value of Twitter and other microblogs in business communication.

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Definitions:

Unlearned Reaction

A natural, instinctive response to a stimulus that occurs without the need for prior learning or experience.

Reflexive Reaction

An automatic, involuntary response to a stimulus.

Unconditioned Stimulus

In classical conditioning, a stimulus that naturally and automatically triggers a response without any learning needed.

Conditioned Stimulus

A previously neutral stimulus that, after association with an unconditioned stimulus, comes to trigger a conditioned response.