Teresa Has a Very Sensitive Customer Who Does Not Like

question 71

Multiple Choice

Teresa has a very sensitive customer who does not like to be confronted.She has learned to use non-threatening negotiation strategies with this customer.Whenever possible,Teresa avoids using ___________ to negotiate with this customer.

• A)Questions.
• B)Direct denial.
• C)Bounce-backs.
• D)Trial offers.

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Definitions:

Allowance Method

An accounting technique used to estimate and account for doubtful debts, reflecting potential future losses on receivables.

Outstanding Accounts Receivable

Refers to the money owed to a company for goods or services that have been provided but not yet paid for.

Allowance for Doubtful Accounts

An estimation of the amount of accounts receivable that may not be collectible, resulting in a contra asset account to adjust the value of total accounts receivable.

Percent of Sales Method

A forecasting technique used to estimate various financial metrics, like expenses or inventory levels, as a percentage of sales revenue.