When a Salesperson Takes a Customer's Concern and Turns It

question 16

Multiple Choice

When a salesperson takes a customer's concern and turns it into a reason for action,he or she is using the _____________ strategy.

• A)Question.
• B)Direct denial.
• C)Bounce-back.
• D)Trial offer.

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Definitions:

Holder-in-Due-Course Status

Holder-in-due-course status refers to a legal protection granted to the holder of a negotiable instrument, who takes the instrument for value, in good faith, and without notice of any defects or claims against it.

Personal Defense

Legitimate reasons or arguments used by a defendant in a legal proceeding to challenge the enforceability of a demand made against them in a personal rather than real property context.

Real Defense

A liability defense that applies universally to all parties.

Warrants

Legal documents issued by a court or government official authorizing the police or another body to make an arrest, search premises, or carry out some other action relating to the administration of justice.