Examlex
List the seven guidelines listed in the text for communicating with customers about problems after the sale.
Computer Assisted Telephone Interviewing (CATI)
A method of survey data collection where an interviewer uses a computer system to guide the interview and directly enter responses.
Computer Assisted Personal Interviewing (CAPI)
A method of collecting survey data where an interviewer uses a computer or tablet to directly enter the responses of the interviewee.
Web-Based In-Depth Interviewing
A qualitative research technique that involves conducting detailed interviews online to explore complex topics.
Email-Based In-Depth Interviewing
A qualitative research technique where detailed interviews are conducted via email, allowing for thoughtful, written responses.
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