Why Should Existing Job Descriptions Not Be Automatically Used When

question 28

Essay

Why should existing job descriptions not be automatically used when recruiting and selecting new salespeople?

Know the effective strategies for delivering bad news, handling difficult customers, and rewarding those who complain.

Identify and explain the self-esteem trap and its impact on customer service.

Grasp the importance of delivering bad news effectively and the skills involved.

Recognize the basic human needs that drive customer behaviors.

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Definitions:

Disciplinary Notice

A formal written statement issued to an employee outlining a violation of policies or procedures and the consequences thereof.

Negative Message

Communication that conveys bad news, rejection, or a negative outcome to the receiver.

Customer

An individual or organization that purchases goods or services from a business.

Product Recalls

The process of retrieving defective or unsafe goods from consumers and providing those affected with a refund, replacement, or repair.