Which of the Following Operational CRM Technologies Does the Customer

question 277

Multiple Choice

Which of the following operational CRM technologies does the customer service department typically use?

• A)contact center, web-based self-service, call scripting
• B)sales management, contact management, opportunity management
• C)list generator, opportunity management, cross-selling and up-selling
• D)list generator, campaign management, cross-selling and up-selling

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Definitions:

Utilities

Expenses for basic services like electricity, water, and gas required for a business's operations.

Managerial Salaries

Compensation paid to individuals who are responsible for overseeing and directing the operations within a company or organization.

Overapplied

A situation in cost accounting where the allocated cost is greater than the actual cost, often requiring adjustment.

Machine Hours

A measure of production time or operational usage, calculated by the number of hours a machine is run in a specific period.