What Is Automatic Call Distribution

question 39

Multiple Choice

What is automatic call distribution?

• A)automatically dials outbound calls and when someone answers, the call is forwarded to an available agent
• B)directs customers to use touch-tone phones or keywords to navigate or provide information
• C)routes inbound calls to available agents
• D)All of these are correct.

---

Definitions:

Revolving Credit Agreement

A banking agreement that allows the borrower to withdraw, repay, and redraw loans advanced to them up to a specified amount.

Line of Credit

An arrangement between a financial institution and a customer that establishes a maximum loan balance that the borrower can access.

Maturity Matching Principle

A financial management strategy that involves matching the duration of assets with the duration of liabilities, to manage risk and ensure funding adequacy over time.

Project

A planned set of interrelated tasks to be executed over a fixed period and within certain cost and other limitations.