Which of the Following Is the Most Efficient Way of Delivering

question 11

Multiple Choice

Which of the following is the most efficient way of delivering bad-news messages to customers?

• A)Ursula uses you-voice in her written messages when responding to customer complaints.
• B)Brian believes in providing long descriptions of why his company can't meet customer demands as a response to customer complaints.
• C)Even when customers are at fault, Sandra uses a neutral language to point out mistakes.
• D)Tommy believes in emphasizing the company's reputation over a customer's problem in his response to customer complaints.
• E)Calvin uses a legal language to convey the bad news and directly points out customers' mistakes.

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Definitions:

Quantity Demanded

The aggregate quantity of a product or service that buyers are prepared and capable of buying at a given price.

Quantity Supplied

The amount of a good or service that producers are willing and able to sell at a given price over a specific period.

Economic Efficiency

A scenario in which the allocation of resources is aimed at maximizing the creation of goods and services.

Benefits Exceed

A term indicating that the advantages or positive outcomes of a decision or situation outweigh the costs or negative outcomes.