Dawn Walks into a Customer's Office and Immediately Recognizes the Customer

question 4

Multiple Choice

Dawn walks into a customer's office and immediately recognizes the customer is bothered by something. Dawn should:

• A)smile.
• B)sit down immediately.
• C)ask if this is not a good time to meet.
• D)tell a joke.
• E)all of the above

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Definitions:

Negligent Professional Conduct

The failure of a professional to act with the competence and care that is expected of those within their profession, resulting in harm or damage.

Liability Insurance Policies

Insurance policies that provide coverage to the insured against claims resulting from injuries and damage to other people or property.

Tort Liability

Legal responsibility for damages caused by a breach in duty of care in civil law, excluding breaches of contract.

Punitive Damages

Compensation awarded to a plaintiff beyond actual damages, intended to punish the defendant for egregious wrongdoing and deter similar behavior.