Robert Smiles a Lot When He Makes Presentations to Prospective

question 20

Multiple Choice

Robert smiles a lot when he makes presentations to prospective buyers of his product. He says he uses the smile to communicate the idea he is a friendly, helpful salesperson. In terms of the communication process, translating this idea into a smile is his way of:

• A)decoding.
• B)deceiving.
• C)encoding.
• D)encroaching.
• E)deciding.

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Definitions:

Public Employees

Individuals employed by government entities at the federal, state, or local level.

Vital Services

Essential services that are critical to maintaining the health, safety, and welfare of the public, such as water, electricity, and medical care.

Union Representatives

Individuals elected or appointed to act on behalf of members of a labor union, negotiating labor contracts and addressing grievances with employers.

Labor Unions

Labor unions are organized groups of workers who unite to negotiate collectively with employers over wages, benefits, working conditions, and other labor-related issues.