Which of the Following Statements About Using the Telephone to Make

question 14

Multiple Choice

Which of the following statements about using the telephone to make sales appointments is FALSE?

• A)A secretary might try to prevent the sales rep from getting an appointment or talking to the prospect on the telephone.
• B)A prospect might have objections or reasons for not granting an interview.
• C)Prospects frequently ask questions about the salesperson's product.
• D)The goal of the telephone call is to sell the product.
• E)If you reach the prospect's voice mail, it is best not to leave a message.

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Definitions:

Principle of Multifinality

The concept that similar early experiences can lead to different outcomes in individuals.

Biological Predisposition

The genetic or inherited tendency of an individual to exhibit certain behaviors, traits, or to develop certain conditions.

Abnormality

A deviation from the norm that may signify a mental, physical, or emotional disorder.

Paradigms

distinct sets of concepts or thought patterns, including theories, research methods, postulates, and standards for what constitutes legitimate contributions to a field.