While Using the Telephone to Gain a Sales Appointment, You

question 19

Multiple Choice

While using the telephone to gain a sales appointment, you should always:

• A)describe one benefit of your product
• B)provide the name of someone who is currently using your product
• C)describe the follow-up service your company offers
• D)answer any objections to the appointment that might occur
• E)do none of the above

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Definitions:

Time-lagged

Referring to studies or analyses that consider the delay between the occurrence of one event and the observation of its effects.

Cross-sectional

In research, it describes a study that observes a diverse population at a single point in time to identify potential correlations or trends.

Longitudinal

Describing research or studies that collect data from the same subjects repeatedly over a period of time.

Personality

The combination of characteristics or qualities that form an individual's distinct character.