One Way to Define the Speaking-Listening Differential Is to Say

question 33

Multiple Choice

One way to define the speaking-listening differential is to say:

• A)active listening makes better speakers.
• B)customers can listen to words at a rate more than five times as fast as the rate at which the salesperson can speak.
• C)loose lips sink ships.
• D)speaking divided by listening equals communication.
• E)articulation equals listening divided by speech rate.

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