Which of the Following Is a Suggestion for Active Listening

question 11

Multiple Choice

Which of the following is a suggestion for active listening?

• A)Echo what the prospect has said.
• B)Summarize the conversation.
• C)Be quiet while the prospect thinks.
• D)Concentrate on ideas rather than just words.
• E)Do any of the above to encourage active listening.

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Definitions:

Cohesiveness

The quality of forming a united whole or working together effectively towards common goals within a group or organization.

Decoded Message

A message that has been converted from a coded or encrypted format back into its original form of language, making it understandable.

Feedback

Information provided by recipients of a service, product, or performance, used to assess and improve future outputs.

Presented

The act of showing or offering something for observation, examination, or consideration.