Which of the Following Statements About Active Listening Is FALSE

question 46

Multiple Choice

Which of the following statements about active listening is FALSE?

• A)Paraphrasing what a prospect says is fine, but never repeat things word for word.
• B)The salesperson should listen to the customer's words from the customer's point of view.
• C)Additional questions can give the salesperson a more complete understanding of what the prospect is trying to communicate.
• D)Tolerating silence gives the customer time to think.
• E)Summarizing provides both the salesperson and the customer with an overview of what has been said.

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