Sparkling Clean Floors Are Both Eye-Pleasing and Difficult to Maintain

question 117

Multiple Choice

Sparkling clean floors are both eye-pleasing and difficult to maintain in high-traffic areas. Most stores use floor mats, especially at doors, to keep floors clean, but these mats get dirty easily and are troublesome to clean. A salesperson from a mat rental service can show a retailer how much money can be saved by comparing costs of owning mats to the costs of renting mats. In this way, the salesperson for the mat rental service can:

• A)satisfy both the service and economic criteria of the buyer.
• B)perform a vendor analysis.
• C)create a sustainable differential advantage for the user.
• D)satisfy the quality and service criteria of the buyer.
• E)centralize its purchasing processes.

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Definitions:

Change Agent

An individual or group that actively facilitates, implements, and supports change within an organization.

Resist Change

The opposition or reluctance to adapt to new conditions, processes, or innovations.

Change Agents

Individuals or entities that act as catalysts for change, promoting and facilitating organizational or social transformations.

Resistance

The refusal to accept or comply with something; the attempt to prevent something by action or argument.