Customer Service Reps

question 105

Multiple Choice

Customer service reps:

• A)are outside salespeople who are not concerned with setting up long-term relationships with their customers.
• B)often cross-sell, upgrade, and seek reorders.
• C)are salespeople who actually do the sales presentations for key account buyers.
• D)are in-bound salespeople who handle customer concerns.
• E)are telemarketers who work with field salespeople.

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Definitions:

Testing

The process of evaluating the functionality, performance, and reliability of a software or system.

Sampling Error

The error caused by observing a sample instead of the whole population, leading to potential discrepancies between the sample and population characteristics.

Random Samples

Selections made from a larger population where each member has an equal chance of being included, ensuring the sample's representativeness.

Random Error

An error in measurement that leads to unpredictable deviations in the data.