Which of the Following Statements About Complaints Is FALSE

question 100

Multiple Choice

Which of the following statements about complaints is FALSE?

• A)The customer must perceive the settlement of the complaint as being fair.
• B)The settlement that will be provided must be clearly communicated.
• C)A salesperson settling a claim should educate the customer to forestall future claims.
• D)A fair settlement made in the customer's favor helps resell the company and its products.
• E)A customer who doesn't complain is a happy customer.

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Definitions:

Mortgages

Loans used to purchase a property, where the property itself serves as security against the loan.

Conditional Sale Agreement

A contract for the sale of goods where the purchase price is paid in installments and the ownership (title) of the item does not pass to the buyer until certain conditions, often the full payment, are met.

Provincial Legislation

Laws and regulations enacted by the legislative bodies of provinces or territories within a country.

Registration

The act of recording information or names officially, often for legal, official, or security purposes.