If a Company Has a Policy That the Customer Is

question 104

Short Answer

If a company has a policy that the customer is always right, what do they not need to do?

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Definitions:

Personal Power

An individual's ability to influence others based on personal attributes, skills, or relationships, rather than formal authority.

Expert Power

The influence possessed by an individual due to their expertise, skills, or knowledge in a specific area.

Referent Power

A form of personal power that derives from the respect, admiration, and loyalty that others have towards an individual, leading them to be influenced by this person.

Formal Leadership

Leadership roles that are officially recognized within an organization, characterized by specific responsibilities and authority granted to individuals.