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The Salesperson for Spectrum Pool Products Sent the Buyer for a Chain

question 34

Multiple Choice

The salesperson for Spectrum Pool Products sent the buyer for a chain of store that was one of his biggest customers a newspaper clipping of the buyer's son showing the boy after he hit a grand slam in a Little League game and a congratulatory card. Which of the following factors involved in developing trust would be most affected by this gesture?


Definitions:

Source Traits

The more basic traits that underlie the surface traits, forming the core of personality.

Raymond Cattell

A British and American psychologist known for his psychometric research into intrapersonal psychological structure and the influential 16 personality factors model.

Value Judgment

An assessment that reflects personal or societal opinions, values, or priorities, often related to ethics, aesthetics, or propriety.

Moral Behavior

Actions that are conducted according to an individual's principles of right and wrong, often guided by the societal, cultural, or personal values.

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